TERMS AND CONDITIONS
Last Updated: July 2026
Welcome to the website of Lily Jay Foundation Pty Ltd ("Company", "we", "us", or "our"). By accessing or purchasing from our platform, you ("Customer", "User", or "Supporter") agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase.
1. Nature of the Services and Entity Status
1.1 Commercial Social Enterprise: Lily Jay Foundation Pty Ltd is a private proprietary limited company. We operate as a commercial entity and social enterprise specializing in international logistics, humanitarian procurement, and aid deployment.
1.2 Not a Registered Charity: The Company is not a registered charity, non-profit organization, or institution.
1.3 No Tax Deductibility: Because purchases made on this website are commercial transactions for logistical fulfillment, project procurement, and delivery services, they are not tax-deductible donations.
2. Purchase of Aid Packages and Project Procurement
2.1 Fulfillment Service Model: When you purchase an aid package (including but not limited to water wells, food parcels, medical supplies, or animal sacrifices/Qurban) or select a price tier within our Global Rapid Response Kit, you are hiring the Company to act as your direct logistics and procurement partner.
2.2 Allocation of Funds: Your payment explicitly covers the physical procurement of items from local or international vendors, cross-border freight, custom clearances, localized ground handling, video evidence production, marketing and customer acquisition, necessary payment gateway fees, and corporate administrative overhead.
3. Project Timelines and Fulfillment Windows
The Company strives to execute and fulfill every purchased package with maximum speed. Standard estimated timelines for project completion and delivery of verification material are as follows:
3.1 Water Well Sponsorship: Up to 60 days from the date of purchase.
3.2 Animal Sacrifice / Aqiqah: Up to 21 days from the date of purchase.
3.3 Orphan Sponsorship: Account activation occurs within 7 days of purchase, followed by recurring monthly updates.
3.4 Conflict Zone Deliveries: Delivery windows vary based on active localized variables. Due to border closures, customs inspections, and security protocols, we target a fulfillment window of 2 to 6 weeks for these specific crisis response deployments.
4. Verification and Video Proof of Delivery
4.1 Commitment to Transparency: The Company commits to providing individual video evidence to every customer as proof of delivery for their purchased package or project.
4.2 Delivery Timeline for Proof: While our ground teams deploy resources within the timeframes outlined in Section 3, final video proof may occasionally take additional time to edit, process, and digitally transmit depending on local infrastructure constraints or ongoing field conditions.
5. Safe-Delivery and Refund Policy
5.1 Fulfillment Guarantee: Unlike traditional non-profit models where funds are pooled indefinitely, your purchase is tied to an actionable outcome. If the Company is permanently prevented from delivering your chosen service or project due to severe geopolitical blockades, completely closed borders, natural disasters, or permanent local regulatory blocks, a 100% full refund will be issued.
5.2 Method of Refund: Any eligible refund under Section 5.1 will be credited back automatically to the original payment method or credit/debit card used at checkout.
6. Geographical and Legal Restrictions
6.1 International Service Only: Due to regional compliance rules and domestic fundraising regulations, the procurement services offered on this platform are strictly unavailable to residents within Australia.
6.2 Geoblocking and Void Transactions: Our website utilizes geographical restriction protocols. If a user bypasses these restrictions to purchase a package from within Australia, the Company reserves the right to immediately cancel the order and void the transaction.
7. Limitation of Liability
7.1 Crisis Zone Operations: The Customer acknowledges that the Company operates in complex, high-risk global environments. While we guarantee delivery or a full refund under the terms of Section 5, the Company is not liable for indirect or consequential delays caused by sudden shifts in regional security, geopolitical unrest, or acts of God that extend beyond our targeted timelines.
8. Governing Law
8.1 These Terms and Conditions are governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. Any legal actions or proceedings related to this platform must be brought exclusively in the courts of competent jurisdiction within Australia.